Return Policy
# Returns Policy
**L&L Toys and Apparel**
At L&L Toys and Apparel, we want you to be happy with your purchase. If you are not completely satisfied, this Returns Policy explains your rights and how to return items purchased from our website.
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## 1. Your Right to Return
Under UK consumer law, you may have the right to cancel your order within **14 days** of receiving your goods.
To be eligible for a return:
* Items must be unused and in their original condition
* Items must be returned with original packaging and tags where applicable
* Proof of purchase or order confirmation is required
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## 2. Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned unless faulty, including:
* Opened or used personal items
* Customised or personalised products
* Sealed items that have been opened after delivery where unsuitable for return
We reserve the right to refuse returns that do not meet these conditions.
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## 3. How to Return an Item
To request a return, please contact us with:
* Your order number
* Details of the item(s) you wish to return
* Reason for the return
Returns should be sent to:
L&L Toys and Apparel
Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.
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## 4. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within **14 days** of delivery.
Please include:
* Your order number
* A description of the issue
* Photographs where possible
If the issue is confirmed, we will offer:
* A replacement
* An exchange
* Or a full refund in line with your statutory rights
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## 5. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within **5–10 business days**.
Original delivery charges may only be refunded where required under UK consumer law.
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## 6. Exchanges
We may offer exchanges depending on stock availability. If you would like a different size, colour, or item, please contact us before returning your order.
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## 7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
1. Check your bank account again
2. Contact your payment provider
3. Contact us for further assistance
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## 8. Contact Us
For returns and refund enquiries, please contact:
**L&L Toys and Apparel**
Email: lltoysapparel@gmail.com